At Kookabubs, we are committed to delivering high-quality products, and our 12-month warranty ensures that customers can have confidence in their purchase. If any covered defects arise within the warranty period, we will promptly address and resolve the issue to ensure your satisfaction.
If you encounter any problems that you believe are covered by our warranty, please don't hesitate to reach out to us. Simply send us photos of the issue along with your order number to firstname.lastname@example.org. We'll be happy to assist you further.
Covered by Warranty (12 months from date of purchase):
- Manufacturing defects - including issues with PUL, elastic, snaps, defective stitching, or faulty fabric.
Not Covered by Warranty:
- General wear and tear.
- Washing in excess of 60 degrees Celsius.
- The use of fabric softeners or bleach in incorrect dosages.
- Soaking of shells or inserts as part of a regular wash routine (cloth nappies only).
- Any modifications made to the product/s in any way.
- Accidental damage.